Refund policy
If something is not right with your order, write to support@mochiricompany.com within 30 days of delivery. It is our only channel, and a person answers it.
We do not run an automated returns portal and we do not issue return labels by default. We would rather talk to you. Tell us what is wrong, send a photograph if the problem is visible, and we will look at it properly.
How it works
Once we have understood the problem and verified it with you, we do one of two things, depending on the condition of the instrument and the circumstances:
- we dispatch a fresh unit, or
- we refund you.
We will tell you which, and why, before anything is sent back. Where an item needs to come back to us, we will give you the return address and arrange collection or reimburse reasonable return postage, agreed with you in advance. Items sent back without being agreed with us first cannot be accepted, because we have no way of matching them to an order.
Condition
For a straightforward change of mind, the instrument must be unused and in its original presentation box with everything it arrived with. A pen that has been inked, used, or engraved by a third party cannot be taken back as unused — though if it is faulty, that is a different conversation and the paragraph above applies instead.
Damage, defects and wrong items
Please check your order when it arrives. If an instrument is damaged, defective, or is not what you ordered, write to us as soon as you notice. Tell us the order number and send a photograph of the item and the packaging. These are not held to the 30-day window in the same way — write to us whenever the fault appears and we will deal with it.
Refunds
Approved refunds are issued to the original payment method. Once we have processed a refund it typically reaches your account within 5–10 business days, depending on your bank or card issuer. We will confirm by email at the point we process it. If more than 15 business days have passed since we confirmed a refund and you have not received it, write to us and we will chase it with the payment provider.
Cancellations
All orders are prepaid. If you need to cancel, write to us as soon as possible. We can usually cancel before dispatch; once an order has left us it is handled as a return.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The instrument must be in the same condition in which you received it, unused and in its original packaging, and you will need proof of purchase.
Where returns are sent
Returns are accepted only at the address we give you when your return is agreed. Our registered address is Parshwa Traders, 718A Ganpati Peth, Sangli, Maharashtra 416416, India.
Contact
Last updated: 12 October 2026